Terms and Conditions of Service
These Terms and Conditions govern the provision of chauffeur-driven car rental (NCC) services provided by NCC Private Limo Service (hereinafter, "Company"), a sole proprietorship operating in accordance with current regulations.
By confirming the booking, the Customer fully accepts these Terms and Conditions.
Definitions:
Company: NCC Private Limo Service | NCCPLS, service provider.
Customer: The individual or legal entity making the service booking.
Service: Non-scheduled public transport with a driver using an authorized NCC vehicle.
Booking: A request by the Customer confirmed by the Company via a form, SMS/WhatsApp message, email, or other agreed-upon means.
No-show: Failure of the Customer to show up at the agreed location and time without prior notice.
Quote: A financial proposal provided to the Customer before confirmation.
1. Customers:
1.1. Customers are required to comply with traffic regulations, maintain proper and respectful behavior towards the driver and the vehicle. At the end of the service, the passenger is responsible for ensuring that no personal belongings are left behind or lost inside the vehicle.
1.2. Passengers are prohibited from:
-Making loud noises or disturbing noises;
-Soiling or damaging the vehicle or its equipment;
-Consuming food or drinks;
-Smoking traditional or electronic cigarettes;
-Transporting flammable materials, acids, sharp or pointed objects, or anything that could be bothersome, bulky, or dangerous;
-Distracting or disturbing the driver while driving;
-Getting in or out of the vehicle while it is moving;
-Opening doors on the traffic side;
-Distributing promotional material or selling products, even for charitable purposes.
1.3. Violation of these obligations or prohibitions authorizes the driver to immediately terminate the service. The Customer will still be required to pay for the service up to that point, including any additional charges.
1.4. In case of damages caused to the vehicle or its internal or external equipment by the Customer, the cost of restoring the vehicle will be requested, and a compensation for the loss of service for subsequent bookings may be charged, as per current regulations.
1.5. The Customer may request a stop for the vehicle, provided it occurs in an appropriate location and in compliance with traffic regulations.
1.6. Transport of unaccompanied minors is only allowed with prior written authorization.
2. Rates and Service Management:
2.1. The applicable rates can be consulted in the specific section of the website dedicated to rates. On special occasions, holidays, or extraordinary circumstances, rates may vary. In any case, any additional charges will be communicated in advance to the Customer via a detailed quote before service confirmation.
3. Service Management:
3.1. In case the booked vehicle becomes unavailable unexpectedly (technical breakdown, force majeure, or other causes beyond the Company's control), the Company reserves the right to replace the vehicle with another of the same category, without any refunds or additional costs for the Customer.
3.2. The Company disclaims any responsibility for delays caused by force majeure (traffic, accidents, adverse weather conditions, road checks, strikes, or unforeseen events). In such cases, the driver will do their best to minimize the inconvenience, but is not required to provide any compensation.
3.3. If the Customer is late beyond the 15 minutes of free waiting time at the pickup point (30 minutes at airports), the driver will contact the Customer. Each additional minute will be charged at a rate of €1 + VAT (10%) per minute.
3.4. After 30 minutes of free waiting (60 minutes at airports) at the agreed meeting point, and in the absence of valid contact with the Customer, the Company reserves the right to retain any deposit paid as a penalty for no-show (failure to appear and unavailability of the Customer without prior notice), considering the service as rendered in all respects.
3.5. The Customer is responsible for the accuracy of the information provided (dates, times, addresses, number of passengers, luggage). Any errors or omissions may result in additional charges or make it impossible to provide the service.
3.6. The Company is not responsible for damage to luggage that is not declared, fragile, or transported improperly.
3.7. In case of substantial changes not communicated in time by the Customer (e.g., flight delays), the service will be considered rendered at the originally agreed time. In these circumstances, the full fare will be charged to the Customer, unless otherwise agreed with the driver. The Customer may seek a refund from the transportation company involved, following their complaint or refund procedure (via the appropriate website portal, or email/PEC address of the company).
3.8. If the Customer cancels with 48 hours' notice, the cancellation is free of charge; between 24 and 48 hours, the charge is 50% of the total amount, and within 24 hours, 100% will be charged to cover the service management costs.
4. Lost Items on Board the Vehicle:
4.1. The Company is not responsible for any items lost or forgotten on board. Any return will be arranged with the Customer, with delivery costs charged.
4.2. Without valid contact with the Customer, the item will be kept for a maximum of 14 days, after which it will be handed over to the local lost and found office, and availability cannot be guaranteed.
5. Payments and Billing:
5.1. The Company offers the Customer flexibility in paying the total service amount either as a lump sum at the time of booking or by paying a 50% deposit upon confirmation via a payment link.
If the deposit option is chosen, the remaining 50% must be paid at the end of the service, directly on board the vehicle. Accepted payment methods on board include cash, POS (credit/debit card payments), or via a payment link provided by the driver. The Customer choosing the onboard payment option is responsible for ensuring they have one of the accepted payment methods at the time of service completion.
5.2. A booking is confirmed only after explicit confirmation by the Company and the completion of payment (either full or deposit, depending on the option chosen).
5.3. The Company is not obliged to accept unconfirmed requests.
5.4. Payment for the service must be made according to the terms agreed upon during booking. In case of invoicing to companies or entities, payment must be made within the terms indicated on the invoice. Any delays will incur late payment interest under Legislative Decree 231/2002.
5.5. For any disputes related to the interpretation or execution of these terms and conditions, the exclusive jurisdiction will be the Court of Como. The contract is governed by Italian law.
6. Limitation of Liability:
6.1. The Company is not liable for indirect damages, lost profits, missed connections, or unforeseen events.
6.2. The Company is not liable for delays caused by third parties or causes beyond its control.
6.3. The Customer accepts that any disputes do not entitle them to automatic compensation.
7. Privacy:
7.1. The Customer’s data is processed by the Company in full compliance with EU Regulation 2016/679 (GDPR) and current national data protection laws.
7.2. For detailed information on the purpose of data processing, legal basis, data retention periods, third parties who may have access, and the exercise of Customer rights (Articles 15-22 of the GDPR), please refer to the full Privacy Policy and Cookie Policy published on the Company’s website.
7.3. By confirming the booking, the Customer acknowledges having read, understood, and accepted these Terms and Conditions and the linked Privacy Policy.
8. Security:
8.1. Any audio/video recordings on board (dashcams) are made solely for security purposes, protecting the Company, the driver, and the passengers. These recordings are made in compliance with GDPR and the Privacy Authority’s provisions and are signaled via appropriate notices (stickers/alerts) inside the vehicle. Data is temporarily stored for the time strictly necessary for its purpose (e.g., 24-48 hours), unless longer retention is required in the event of accidents or disputes