FAQs
Why choose an NCC instead of a Taxi?
The chauffeur-driven rental service offers numerous advantages over the traditional taxi service:
- Advance travel booking : guarantees a driver ready to welcome the customer upon arrival, without unnecessary waiting;
- Agreed rates : you pay what was agreed upon at the time of booking, avoiding surprises related to the taximeter;
- Service customization : allows you to choose the type of vehicle, the itinerary and the times, based on the needs of each person;
- Luxury vehicles and professional drivers ensure a comfortable and high-quality journey;
- Comfort on board : you will find bottles of water, sanitizing wipes and chargers for mobile devices available in the car.
What happens if a flight is delayed?
Our NCC service constantly monitors the status of flights to ensure punctuality. In case of delays not reported by the customer to the driver, the first half hour of waiting is free, after which a rate of €1 per minute will be applied until the customer arrives.
Is there a cancellation policy for reservations?
Up to 48 hours before the start of the service it is free, between 24 and 48 hours 50% of the agreed cost will be charged, within 24 hours the charge will be 100% due to management of the service.
Are there any additional costs for stops or changes of route?
For short and normal stops, there are no additional costs, for long stops or significant route changes, extra costs may apply.